Terms And Conditions
Terms and Conditions:
Welcome to The Pastel Caravan! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.
General Information:
The Pastel Caravan is a small business offering wall art frames, tent cards, and related decor items. These terms and conditions apply to all orders placed via our website and outline the rights and responsibilities of both the customer and The Pastel Caravan.
Orders and Payments:
• Placing Orders: By placing an order, you agree to provide accurate and complete information. Orders are subject to availability, and we reserve the right to refuse or cancel any order at our discretion.
• Payment: We accept payments through Razorpay. All transactions are processed securely.
• Order Confirmation: Once you place an order, you will receive an email confirming the details of your purchase. This confirmation does not guarantee the availability of the product(s).
Shipping and Delivery:
• Processing Time: Orders are processed within [1-3 business days] after payment is received.
• Shipping: We ship domestically within India. Shipping times may vary based on the destination. Please visit our [Shipping and Delivery policy] page for detailed information.
• Delays: We are not responsible for delays caused by shipping carriers or customs processing.
Returns and Refunds:
• Eligibility: We accept returns within [24 hours] of delivery if the product is damaged. Unboxing video is mandatory in the return request. Customized products are not eligible for return.
• Process: To initiate a return, please contact us at [thepastelcaravan@gmail.com] with your order details and unboxing video. Please visit our [Return and Refund policy] page for detailed information.
• Refunds: Once we receive and inspect the returned item, a refund will be processed to the original payment method within [7 working days].
Product Information:
• Accuracy: We strive to ensure that product descriptions, images, and prices are accurate. However, slight variations in colour or design may occur.
• Custom Orders: Custom or personalised products cannot be returned or exchanged unless they arrive damaged or defective. Unboxing video is mandatory in the return request.
Intellectual Property:
All content on this website, including but not limited to product designs, images, and text, is the intellectual property of The Pastel Caravan by Aarya Anil Dethe and is protected by copyright laws. You may not reproduce, distribute, or use any content without our express permission.
Limitation of Liability:
The Pastel Caravan is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website. Our total liability in any event will be limited to the amount paid for the purchased product(s).
Privacy Policy:
Your privacy is important to us. Please refer to our [Privacy Policy Page] for details on how we collect, use, and protect your personal information.
Changes to Terms:
We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.
Contact Information:
If you have any questions or concerns about our terms and conditions, feel free to contact us at [thepastelcaravan@gmail.com].